Calling
Comprehensive calling solutions to support your digital transformation.
On premises and cloud calling solutions for every organization
Today’s work and learning landscape requires a modern calling and communication solution. Whether you need to support call capabilities in the office, support the hybrid workforce, provide collaboration solutions for students and staff, or implement a contact center, MGT can provide a reliable calling and collaboration solution for every organization.
On premises calling and cloud calling solutions with subscription plans enable you to choose the right calling solution for your organization size, allow you to scale, and support your transition to the cloud. Cloud calling supports your drive to digital transformation and provides a secure, reliable, full-featured calling solution in a predictable subscription model. The cloud delivery model increases reliability, reduces hardware maintenance, and ensures systems are up to date with automatic updates. All solutions support emergency calling handling with location support.
Integrated, comprehensive safety solution
Calling solutions deliver integrated messaging and collaboration for a consistent and intuitive user experience for calling, meetings, and messaging. Full-featured integrated messaging includes virtual receptionist, directory-based dialing and personalized voice mailboxes accessed via endpoint, email, app, and browser. Messaging apps provide custom presence status, instant messaging and collaboration spaces for more effective communication.
AI-driven customer experience platform for your contact center
Provide a personal experience to your citizens or customers and resolve issues quickly with AI-driven contact centers. Delivered on premises and in the cloud for scalable, small-to-large contact centers. Automated digital messaging, virtual self-service agents, AI for intelligent routing, workforce optimization, and reporting in a secure and scalable contact center solution.
Calling endpoints
Calling and collaboration endpoints are available from several manufacturers to support communication and work styles. MGT offers a large portfolio of devices from several manufacturers including occasional-use handsets, general business and advanced 4K video collaboration phones. Headset, mobile endpoint, digital whiteboards, and room collaboration devices can also be integrated into your calling and contact center solution.
Markets We Serve
For more than a decade, MGT has provided our District with an effective facility planning strategy that includes options for growth, asset management, reporting compliance, and financial accounting. From architect/contractor selection to project management, they provide support throughout the process and ensure that construction is efficiently planned, proceeds on schedule, remains within budget, and is completed on time.
Dr. Katie McNamara, Ed.D.
Former District Superintendent, South Bay Union School District
The quality of MGT’s analysis, leadership, and presentation were excellent – shining a light on the opportunities for real improvement for greater equity in our community.
Brandon Wagner
Chief Administrator, Hillsborough County, Florida
From the teacher in the classroom to the school principal, MGT provides an understanding of the data review process, developing strategies from planning to implementation through teamwork, to ultimately improve student academic achievement at the school level. We found MGT so effective that we expanded their services to the administrative level at all district schools. MGT is an excellent partner to improve student performance.
District Director of Instruction Services
I could not count Gwinnett as the 11th largest school district in the nation and 7th most diverse without the partnership of MGT. MGT is helping us create the script to have the tough conversations in this challenging state.
Dr. Calvin Watts
Superintendent, Gwinnett County Public Schools
The network downtime severely affected customer service, our reputation, and operational efficiency. Seeking assistance, we reached out to MGT. Since then, our network operation and support have vastly improved, providing greater stability. Previously plagued by frequent downtime, such occurrences are now rare and well-understood. Our network operation and call quality issues are now a thing of the past!
Harvey Knowles
IT Manager, SouthCoast Health, South Carolina and Georgia
I have been teaching for 21 years. Bar none, this is the best in-service training I have ever had. Add to it the wonderfully positive coaching that you provide, and you have a perfect recipe for success. Thanks for inspiring, positive, and thorough training and coaching.
Alice Springs
1st Grade Teacher, Alpine, Texas
The network downtime we were experiencing became much more than just an inconvenience. It was impacting customer service, our reputation, and the ability to operate on a satisfactory level. Once they established a QoS for us, our network operation and call quality issues were a thing of the past. They began with a network assessment that provided a detailed map of the network, traffic flow, and identified weaknesses or vulnerabilities in the design and/or configuration.
Harvey Knowles
IT Manager, SouthCoast Health, South Carolina and Georgia
There is FINALLY a strong movement to center [multilingual] learning in our teaching practice!
A2A+ Participant
Teacher Leader
MGT’s approach was highly collaborative, and the team demonstrated a deep understanding of the industry and the latest technology trends. Sufficient guidance was given to implement the IT Strategic Roadmap successfully, and their ongoing support will be invaluable in ensuring that we continue to meet our technology goals.
Brian Tickner
IT Director and Chief Information Officer, City of Santa Rosa, CA
MGT immediately became another active member of our School Leadership Team. Their relationships with teachers were formed early with their willingness to get into the work and assist students. As a principal, it was a real help to have a thoughtful partner and accountability manager who was onsite daily.
Ryan Moody
Hillsborough County Public Schools, Florida, Principal, Oak Park Elementary, named Hillsborough Principal of the Year after Year-1 of MGT partnership
Success Stories
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