Calling
Comprehensive calling solutions to support your digital transformation.
On premises and cloud calling solutions for every organization
Today’s work and learning landscape requires a modern calling and communication solution. Whether you need to support call capabilities in the office, support the hybrid workforce, provide collaboration solutions for students and staff, or implement a contact center, MGT can provide a reliable calling and collaboration solution for every organization.
On premises calling and cloud calling solutions with subscription plans enable you to choose the right calling solution for your organization size, allow you to scale, and support your transition to the cloud. Cloud calling supports your drive to digital transformation and provides a secure, reliable, full-featured calling solution in a predictable subscription model. The cloud delivery model increases reliability, reduces hardware maintenance, and ensures systems are up to date with automatic updates. All solutions support emergency calling handling with location support.
Integrated, comprehensive safety solution
Calling solutions deliver integrated messaging and collaboration for a consistent and intuitive user experience for calling, meetings, and messaging. Full-featured integrated messaging includes virtual receptionist, directory-based dialing and personalized voice mailboxes accessed via endpoint, email, app, and browser. Messaging apps provide custom presence status, instant messaging and collaboration spaces for more effective communication.
AI-driven customer experience platform for your contact center
Provide a personal experience to your citizens or customers and resolve issues quickly with AI-driven contact centers. Delivered on premises and in the cloud for scalable, small-to-large contact centers. Automated digital messaging, virtual self-service agents, AI for intelligent routing, workforce optimization, and reporting in a secure and scalable contact center solution.
Calling endpoints
Calling and collaboration endpoints are available from several manufacturers to support communication and work styles. MGT offers a large portfolio of devices from several manufacturers including occasional-use handsets, general business and advanced 4K video collaboration phones. Headset, mobile endpoint, digital whiteboards, and room collaboration devices can also be integrated into your calling and contact center solution.
Markets We Serve
The network downtime severely affected customer service, our reputation, and operational efficiency. Seeking assistance, we reached out to MGT. Since then, our network operation and support have vastly improved, providing greater stability. Previously plagued by frequent downtime, such occurrences are now rare and well-understood. Our network operation and call quality issues are now a thing of the past!
Harvey Knowles
IT Manager, SouthCoast Health, South Carolina and Georgia
Higher eds are exposed to more sophisticated cyber-attacks through student hackers trying to leak tests, so they prefer to hire MSPs that have higher expertise and can offer 24/7 monitoring and response.
State College
CIO
MGT has been a great partner! Not only has my personal leadership enhanced since working with them, but our school as a whole has grown and improved in instructional and operational practices based on the personalized coaching and support provided by MGT.
Abe Hege
Principal, Guilford County School District
As a technical service provider, MGT has closely and strategically collaborated with teachers and leaders from within our district to analyze data, identify strengths and opportunities for improvement within the lowest performing student subpopulations, and develop plans for implementation with a narrow focus on the highest impact levers. MGT closely collaborates to build capacity of educators, progress monitor goals, and adjust course, as needed.
Ronnie Cantu
District Leader, Harlandale ISD
From the teacher in the classroom to the school principal, MGT provides an understanding of the data review process, developing strategies from planning to implementation through teamwork, to ultimately improve student academic achievement at the school level. We found MGT so effective that we expanded their services to the administrative level at all district schools. MGT is an excellent partner to improve student performance.
District Director of Instruction Services
MGT is an exceptional organization to work with. They always supply top-quality technology talent to my organization. I would recommend MGT to anyone who is searching for IT staff augmentation.
Abraham George
Chief Information Officer, Tuskegee University, Tuskegee, AL
The network downtime we were experiencing became much more than just an inconvenience. It was impacting customer service, our reputation, and the ability to operate on a satisfactory level. Once they established a QoS for us, our network operation and call quality issues were a thing of the past. They began with a network assessment that provided a detailed map of the network, traffic flow, and identified weaknesses or vulnerabilities in the design and/or configuration.
Harvey Knowles
IT Manager, SouthCoast Health, South Carolina and Georgia
MGT’s software solutions helped us to make meaningful change in the way our organization addresses cost allocations, financial planning, and data security.
John Jones
Budget Officer, Smith County, Ohio
The impact MGT and the Innovative Partnership Grant has had on Paul R. Brown Leadership Academy has really saved our school. Our biggest takeaway is all about alignment. All decisions are evaluated based on whether or not that decision aligns with our Mission Statement. It’s something the entire staff now understands, and we are a much better school because of it.
Jason M. Wray, EdD
Superintendent, Paul R. Brown Leadership Academy
MGT provided Alliant Credit Union with a crucial IT contractor to assist with a major data center modernization project. They were professional, efficient, and hard working. We will continue to engage MGT for future IT staffing support.
William Bylaska
Sr. Manager, Network Security, Alliant Credit Union
Success Stories
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