Calling
Comprehensive calling solutions to support your digital transformation.
On premises and cloud calling solutions for every organization
Today’s work and learning landscape requires a modern calling and communication solution. Whether you need to support call capabilities in the office, support the hybrid workforce, provide collaboration solutions for students and staff, or implement a contact center, MGT can provide a reliable calling and collaboration solution for every organization.
On premises calling and cloud calling solutions with subscription plans enable you to choose the right calling solution for your organization size, allow you to scale, and support your transition to the cloud. Cloud calling supports your drive to digital transformation and provides a secure, reliable, full-featured calling solution in a predictable subscription model. The cloud delivery model increases reliability, reduces hardware maintenance, and ensures systems are up to date with automatic updates. All solutions support emergency calling handling with location support.
Integrated, comprehensive safety solution
Calling solutions deliver integrated messaging and collaboration for a consistent and intuitive user experience for calling, meetings, and messaging. Full-featured integrated messaging includes virtual receptionist, directory-based dialing and personalized voice mailboxes accessed via endpoint, email, app, and browser. Messaging apps provide custom presence status, instant messaging and collaboration spaces for more effective communication.
AI-driven customer experience platform for your contact center
Provide a personal experience to your citizens or customers and resolve issues quickly with AI-driven contact centers. Delivered on premises and in the cloud for scalable, small-to-large contact centers. Automated digital messaging, virtual self-service agents, AI for intelligent routing, workforce optimization, and reporting in a secure and scalable contact center solution.
Calling endpoints
Calling and collaboration endpoints are available from several manufacturers to support communication and work styles. MGT offers a large portfolio of devices from several manufacturers including occasional-use handsets, general business and advanced 4K video collaboration phones. Headset, mobile endpoint, digital whiteboards, and room collaboration devices can also be integrated into your calling and contact center solution.
Markets We Serve
MGT’s consultants were knowledgeable, reliable, and professional. They walked us through the process every step of the way throughout the engagement.
Matthew Osterhoudt
Director Planning & Development Services Sarasota County, Florida
Cities and governments have a wider network to monitor than schools and a lot more infrastructure e.g., traffic lights, multiple buildings, etc. – it benefits them to have an MSP providing 24/7 monitoring instead of hiring FTEs for it.
School District
IT Director
My staff has struggled in the past to do action steps because they don’t get the necessary follow-up, or they get dropped or pushed through the bottom. When they use this tool, the to-dos are always on the forefront. They always get done.
High School Language Arts Teacher
Thank you so much for your amazing work. The quality of your analysis, the way you led the DEI committee meetings, and your presentation to the Board of Commissioners was excellent and genuinely shines a light on the opportunities for real improvement of the state of equity in Hillsborough County.
Brandon Wagner
Chief Administrator, Hillsborough County, Florida
Our team was very put-at-ease and interested in how MGT has such a deep bench – not just of individuals but of resources. We knew that no matter what challenge we encountered as Pitkin County, MGT had probably already seen it or had a resource in their library to help us assess how to move forward. In the end, having the Equity team there to serve us made it feel like a small family. We always felt like our needs were taken care of, and having a larger organization to rely on for resources really shines through in the Equity team’s ability to show up for their customers.
Ashley Perl
Community Resilience Manager, Pitkin County
It has been delightful working with MGT – your group was proactive, responsive, great listeners, included our thoughts in your process, thorough, and professional.
Alice W. Walton
Chief Human Resources Officer, Beaufort County School District
MGT is professional in its approach, very patient in learning DLIR processes and delivering customized and NIST aligned policy infrastructure to the DLIR, State of Hawaii.
Ryan V. Buillard
Director, IT, Department of Labor & Industrial Relations (DLIR), State of Hawaii
MGT has led our district through data protocols that pinpoint strengths and growth areas for all students. Additionally, the professional learning support to develop our capacity to provide tiered instruction using evidence-based practices has strengthened our intervention model, allowing us to be proactive in remediating students’ identified needs and/or gaps in prior learning.
Director Curriculum, Instruction, Assessment, and Accountability
Data Fellows Project, Texas
From the teacher in the classroom to the school principal, MGT provides an understanding of the data review process, developing strategies from planning to implementation through teamwork, to ultimately improve student academic achievement at the school level. We found MGT so effective that we expanded their services to the administrative level at all district schools. MGT is an excellent partner to improve student performance.
District Director of Instruction Services
MGT provided Alliant Credit Union with a crucial IT contractor to assist with a major data center modernization project. They were professional, efficient, and hard working. We will continue to engage MGT for future IT staffing support.
William Bylaska
Sr. Manager, Network Security, Alliant Credit Union
Success Stories
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